bdok2 Privacy Policy

bdok2 uses the personal information it collects for the following purposes, each of which is necessary to provide you with a safe, reliable, and enjoyable platform experience:

• Account creation and management: processing your registration, maintaining your account, authenticating your identity at login, and enabling account-level settings such as responsible gaming limits.
• Payment processing: facilitating deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), reconciling transaction records, and processing refunds where applicable.
• Identity verification (KYC): verifying that you meet bdok2's eligibility requirements, confirming your age as 21 or above, and detecting fraudulent or duplicate accounts as required by our compliance obligations.
• Service improvement and personalisation: analysing aggregated gameplay and navigation data to improve platform performance, identify popular features, and tailor your experience where you have consented to personalisation.
• Security and fraud prevention: monitoring account activity for signs of unauthorised access, collusion, money laundering, bonus abuse, or other prohibited conduct described in our Terms and Conditions.
• Marketing communications: sending you promotional offers, bonus alerts, and platform news where you have opted in to receive such communications. You may withdraw this consent at any time.

We do not use automated profiling or decision-making processes that produce legal or similarly significant effects on individual players without human review. Any account restriction arising from automated risk scoring is reviewed by a member of our compliance team before being made permanent.

bdok2 does not sell your personal data. We may share your information with third parties only in the following circumstances, and only to the extent strictly necessary:

• Payment processors and banking partners: sharing transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, or their respective processing partners solely to complete your deposit or withdrawal request.
• Identity verification providers: sharing your KYC documents with certified third-party identity verification services as required to confirm your eligibility and comply with anti-money laundering obligations.
• Technology and hosting providers: sharing operational data with cloud hosting, CDN, and platform infrastructure providers who process it solely on bdok2's behalf under binding data processing agreements.
• Legal authorities: disclosing your information to law enforcement, regulatory bodies, or courts where we are legally required or compelled to do so by a valid order, warrant, or statutory obligation.

In all cases where we engage third-party processors, we require them to maintain appropriate security standards, use your data only for the purpose for which it was shared, and comply with applicable data protection law. We do not permit any third party to use your data for their own independent purposes.

bdok2 retains your personal data for as long as your account is active and for a further period after account closure as required by applicable law and our compliance obligations. In general, account and transaction records are retained for a minimum of five years from the date of the last transaction, in line with standard anti-money laundering record-keeping requirements. Technical logs and device data are retained for a shorter period and deleted on a rolling basis once they are no longer needed for security monitoring.

When retention periods expire, bdok2 will securely delete or anonymise your personal data so that it can no longer be used to identify you. Where deletion is not technically possible (for example, data stored in encrypted backup archives), bdok2 will isolate the data and prevent any further processing until it can be securely erased.

You have the following rights in relation to your personal data held by bdok2. To exercise any of these rights, please contact us at [email protected] with your full name and registered account details. We will respond within a reasonable timeframe and will not charge a fee for reasonable requests:

• Right of access: you may request a copy of the personal data bdok2 holds about you, together with information about how and why it is being processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or update it promptly.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations that prevent immediate deletion.
• Right to restrict processing: you may ask bdok2 to pause processing of your data in certain circumstances, such as while a rectification request is under review or where you contest the lawfulness of processing.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bdok2 will acknowledge all privacy rights requests within five business days and aim to resolve them fully within thirty days. Where a request is complex or we receive a high volume of requests simultaneously, we may extend this period by a further thirty days and will notify you of the extension in writing.

The bdok2 platform may occasionally reference or display the names of third-party services such as payment providers or game studios. This Privacy Policy applies solely to data collected and processed by bdok2. We are not responsible for the privacy practices of any third-party service provider. If you interact directly with a third-party service (for example, by contacting bKash or Nagad support independently), that interaction is governed by the third party's own privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with bdok2.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdok2 handles your personal data, please contact our support team at [email protected]. We take all privacy enquiries seriously and aim to provide a clear, helpful response within a reasonable timeframe. When submitting a privacy request, please include your registered account details and a clear description of your query so we can assist you as efficiently as possible.

bdok2 is committed to being transparent about how we use personal data and to giving you meaningful control over your information. We regularly review our data practices to ensure they remain consistent with this Policy and with the trust you place in us when you choose to play on bdok2.